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Privacy Policy for Sadeem App

Effective Date: 1 APR 2025

Welcome to Sadeem! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this policy carefully.

1. Information We Collect

We collect the following types of information:

a. Personal Information (provided during registration or profile updates):

  • First Name and Last Name
  • Phone Number (used as a unique identifier)
  • Password (encrypted)
  • Gender
  • Date of Birth (optional)
  • Address (Street, City)
  • Optional contact number for delivery

b. Order and Transaction Data:

  • Product and Order Details
  • Order History and Status
  • Payment Status (Paid, Semi-Paid, Not Paid)

c. Custom Order Data:

  • Product Specifications (Name, Description, Quantity, Category)
  • Uploaded Images and Reference Links
  • Brand Preferences

d. Device & Usage Information:

  • App interactions (e.g., favorites, product views)
  • Notification interaction logs
  • Analytics via Google Analytics (including visit frequency, duration, and return visits)

2. How We Use Your Information

We use your data to:

  • Authenticate and manage your account
  • Provide personalized services (e.g., product recommendations, order tracking)
  • Process and fulfill orders (including custom orders)
  • Send relevant notifications (e.g., order status updates, promotions)
  • Improve app performance and user experience
  • Enforce app terms and protect user rights

3. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:

  • Service providers that help us deliver services (e.g., SMS, hosting, analytics)
  • Legal authorities when required to comply with law or protect legal rights
  • Our internal admin dashboard team for support and order management

4. Data Security

We implement technical and administrative security measures, including:

  • Secure data transmission (SSL)
  • Encrypted password storage
  • Role-based access control for admin users
  • OTP verification during login and password reset

5. User Rights

You have the right to:

  • Access and edit your profile data (excluding phone number)
  • View order history
  • Delete your account
  • Opt out of promotional notifications

6. Cookies & Analytics

We use analytics tools like Google Analytics to understand app usage. These tools may collect anonymized data about how you use the app. We do not use cookies, as this is a mobile application.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of the app after changes means you accept the updated policy.

8. Contact Us

If you have questions or concerns about your privacy, please contact us at:
Email: salim@artisans.ly
Phone: +218915113276

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